Returns & Refunds

Availability

Goods and services from NutriMart are subject to availability. If something you ordered is unavailable, we will contact you with options.

Cancelling an order

You can cancel an order if you have not paid yet. Once payment has been made, the order can only be cancelled before NutriMart has dispatched it.

Damaged or broken products

If a product is damaged or broken when you receive it, contact us within one working day. We will arrange a replacement on our account, or refund you in full for that product.

7-day satisfaction guarantee

All products are sold with a 7-day satisfaction guarantee. If you are not completely happy with a product, contact us within 7 days of receipt and tell us why.

If the product is still in its original sealed state, we will issue a return number and a return address. Return shipping is for your account. When we receive it, we will inspect it and, if it is still sealed, refund the value of the product.

If you have opened or used the product and are not satisfied, we will pass your feedback to the supplier. Any remedy is then at the supplier’s discretion, and NutriMart is not responsible for issuing a refund.

Wrong product

If you receive the wrong product, contact us within one working day. We will check whether a miss-pick occurred. If it did, we will arrange to swap the wrong product for the one you ordered, on our account.

Request a return

To request a return on an order you have already received, sign in and open My Returns. A delayed delivery is not grounds for a return or refund.